Omi Health, Inc. (“Omi Health,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile app, and related services (the “Services”).

By accessing or using the Services, you agree to this Privacy Policy.

1. Information We Collect

We collect the following categories of information:

Personal Information
• Name
• Email address
• Phone number
• Pet name and basic pet details (species, breed, age, sex)

Identifiers
• User ID (assigned within our systems)
• Device ID (used to understand engagement and functionality)

Usage Data
• App and website interactions (pages viewed, buttons clicked, chats, etc.)
• IP address, browser type, and general device information

Pet Information
• Pet details or wellness data you voluntarily share (e.g., diet, digestion, or daily routines)

We do not collect sensitive human health or financial information through our website or app.

2. How We Collect Information

We collect information in the following ways:
• Directly from you when you create an account, sign up, or use our Services.
• Automatically through cookies, logs, and analytics tools that help us understand performance.
• From service providers who help us operate and improve our Services.

3. How We Use Information

We use your information to:
• Provide, maintain, and improve our Services
• Personalize recommendations and user experience
• Communicate with you about your account, updates, and support
• Analyze engagement to improve functionality
• Comply with applicable laws and protect our rights

We may send you service-related notifications (for example, onboarding instructions or account alerts) and, with your consent, promotional messages.

4. Cookies and Analytics

We use cookies and limited analytics to enhance performance and understand how our Services are used.

Cookies
Cookies help us maintain sessions, remember preferences, and ensure smooth functionality. You can control cookie settings through your browser.

Analytics
We use analytics tools to understand how users engage with our website and app, identify technical issues, and improve our Services.
These tools collect information such as device identifiers and interaction events.
Data is used only for internal analysis and is not shared for advertising or marketing purposes.

5. How We Share Information

We do not sell your personal or pet information.

We may share limited data with:
• Service providers who support hosting, analytics, or communications
• Business partners involved in delivering Omi Health Services (with your consent)
• Legal authorities when required to comply with laws or protect safety

All partners and providers are contractually obligated to handle your data securely and only as instructed.

6. Data Retention

We retain your personal information only as long as needed to provide our Services, meet legal obligations, or resolve disputes.
When you delete your account or request data removal, we permanently delete your information within 30 days.

7. Your Rights and Choices

You have the right to:
• Access, correct, or delete your personal information
• Withdraw consent for data processing
• Opt out of marketing communications
• Request a copy of your data

To exercise these rights, email hello@joinomi.com.
We may verify your identity before processing requests.

8. Children’s Privacy

Our Services are intended for users 18 years and older.
We do not knowingly collect personal information from minors.
If a child provides us information, please contact us and we will delete it promptly.

9. Data Security

We use industry-standard measures to protect your information, including:
• SSL/TLS encryption for data in transit
• Secure hosting via Amazon Web Services (AWS)
• Role-based access controls and regular security reviews
• Backups and integrity checks to prevent data loss

While we take every precaution, no online service can guarantee absolute security.

10. Legal and Regional Compliance

Omi Health complies with the California Consumer Privacy Act (CCPA/CPRA) and General Data Protection Regulation (GDPR) where applicable.

Residents of certain jurisdictions have additional rights, including:
• The right to know what data we collect and how it’s used
• The right to request correction or deletion
• The right to opt out of data sharing
• The right not to face discrimination for exercising privacy rights

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect product or regulatory changes.
The latest version will always be available on our website. Continued use of our Services after updates means you accept the revised terms.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

Omi Health, Inc.
Email: hello@joinomi.com
Website: www.joinomi.com